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today I received a box marked 27 lbs. it had two bags inside that weighed 12.6 oz. When I called to find out where the balance of my order was the person on the phone said there's another box that weighs 63 lbs. I asked what was in the box but he had no knowledge....
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1.0
#1042391
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this company totally sucks. I placed an order in Jan.2016 for 3 cases of cat food in order to get their discount, I'm a senior on a fixed income and want to give my cat quality food. To save money I order his food online. I don't know about you, but I certainly can't...
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PetFoodDirect
PetFoodDirect

Greetings,I am a Project manager overseeing Pet Food Direct's Customer Service. I am concerned about your recent customer experience. I would like to honor the discount and f...

1.7
I didn't like
  • Have old stock
  • Customer service
  • Lied
#992492
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I'm a senior on disability, my money is very tight. to try to get the best cat food for my cat at the lowest prices, with free shipping I bought a few cases of Only Natural pet food from this company. To stretch the food, I give my cat 1/2 cooked organic chicken + bone...
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1.7
I liked
  • Price
I didn't like
  • Useless satisfaction guarantee sell old stock
#969513
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Beware... I have been receiving 2 30 lb bags of dog food delivered through autoship receiving a discount and free shipping for over a year. I just realized they are charging me for shipping $18 per bag (dog food is $45 per bag) Never notified me that they were no...
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1.0
I didn't like
  • Lack of customer service
  • Hidden shipping charges
#916664
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I ordered prescription cat food over a week ago and still it has not shipped! I have called customer service twice to find out what happened. I have been told they only send urgent emails to the warehouse and have no response from them. The second customer service...
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3.5
I liked
  • Selection
I didn't like
  • Lack of customer service
#890551
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My dog requires prescription dog food that is not readily available. My product has been delayed from shipping for over 10 days. My account is a PFD Rewards customer with delivery of food product every 3 weeks. I have been completely out of this product now for 5...
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Anonymous
Anonymous

I am experiencing the same thing. I have placed my order on July 15th and the order is 'proessing'. My dog is out of food and no one can tell me when I will get my order. I ...

#886391
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I did not receive my dogs medication. It said “processing" for a month. when I called, I was told the pharmacy canceled the order.. When I asked why and why I was not notified, customer care told me : A) they sent an email. No I checked all my back emails from...
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#771415
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Ordered from this company last year, no issues. This year they ignored my emailed prescriptions so kept cancelling my order and contacted my vet to incure more costs for me. After many phone calls they still ignored me, ( Dennis, Jamel, Et all) . The supervisor Kate...
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I didn't like
  • Pharmacy does not communicate with sales
#752843
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Pet Food Direct - Xtra Charges on CC but NOT shown in MY ORDERS account on the site
Pet Food Direct - Xtra Charges on CC but NOT shown in MY ORDERS account on the site
After making an online purchase with a credit card, Two days after, my credit card account showed 2 extra charges that I did not make. Important to know that these extra orders were *not* reflected along with the real orders that I charged that day. (See attached...
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RattyLove
RattyLove

Evidently it WAS some kind of Ping Charge that did drop off after a couple of days. I wrote them twice but It's something PFD feels that they don't need to explain in writing.

3.5
#745338
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I bought long ago and now I am getting emails from them to buy products and the way they are addressing me is stopping me from getting any email. I unsubscribed a long time ago but they are back now for some reason. I called the phone number they show but that does...
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1.0
I didn't like
  • Jamming my email account
#743114
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