Product: Pet Food Direct Shipping Service Clear all filters (0 of 14 reviews match)
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today I received a box marked 27 lbs.it had two bags inside that weighed 12.6 oz. When I called to find out where the balance of my order was the person on the phone said there's another box that weighs 63 lbs. I asked what was in the box but he had no knowledge. these...
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1.0
Product
Pet Food Direct Shipping Service
#1042391
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2016 for 3 cases of cat food in order to get their discount, I'm a senior on a fixed income and want to give my cat quality food. To save money I order his food online. I don't know about you, but I certainly can't afford to throw over $25 in the garbage. I hate it...
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PetFoodDirect
PetFoodDirect

Greetings,I am a Project manager overseeing Pet Food Direct's Customer Service. I am concerned about your recent customer experience. I would like to honor the discount and f...

1.7
Product
Pet Food Direct Shipping Service
I didn't like
  • Lied
  • Have old stock
  • Customer service
#992492
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to try to get the best cat food for my cat at the lowest prices, with free shipping I bought a few cases of Only Natural pet food from this company. To stretch the food, I give my cat 1/2 cooked organic chicken + bone broth & 1/3 can of cat food each meal so he has...
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1.7
Product
Pet Food Direct Shipping Service
I liked
  • Price
I didn't like
  • Useless satisfaction guarantee sell old stock
#969513
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Beware...I have been receiving 2 30 lb bags of dog food delivered through autoship receiving a discount and free shipping for over a year. I just realized they are charging me for shipping $18 per bag (dog food is $45 per bag) Never notified me that they were no...
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1.0
Product
Pet Food Direct Shipping Service
I didn't like
  • Lack of customer service
  • Hidden shipping charges
#916664
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I ordered prescription cat food over a week ago and still it has not shipped! I have called customer service twice to find out what happened. I have been told they only send urgent emails to the warehouse and have no response from them. The second customer service...
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3.5
Product
Pet Food Direct Shipping Service
I liked
  • Selection
I didn't like
  • Lack of customer service
#890551
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First few months was fine, then they started shipping cancelled items and making up addresses. They were sending packages to through the post office without the PO Box number. They called and told me one of my items was out of stock and they did not know when it would...
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1.0
Product
Pet Food Direct Shipping Service
I didn't like
  • Lack of customer service
#618929
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Terrible company. Shipping takes way longer than expected. Then, they cancelled my online order 5 days after the fact due to the dog food product being "out of stock." However, when I submitted the order 5 days earlier, the website said there were 6 bags available for...
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Seven Hills, Ohio
Product
Pet Food Direct Shipping Service
#591420
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PFD re-did there website and it litterally "SUCKS." You can't just place an order or re-order. You have to go find the product, copy and paste it in the search window to order. Then you have to go thru a series of options which is totally unneccessary. After 15 minutes...
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1.0
Product
Pet Food Direct Shipping Service
#542347
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I recently asked to be notified when a certain product became available. I received the email saying it was in stock so within 20 minutes I placed my order, four days later I get a notice that the item along with 3 other items was out of stock. They said they would...
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1.5
Product
Pet Food Direct Shipping Service
#533278
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I placed an order on 6/12/2014 and my credit card was charged $78 for the order at that time. My order never shipped. I tried to contact them approximately nine days later, and I never received a response from the company despite their promise to respond to all...
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Kelly_PFD
Kelly_PFD

Good morning - I work at PetFoodDirect and am so very sorry to hear about this situation. I want to make sure we resolve this for you as quickly as possible. If you could send...

Los Serranos, California
Product
Pet Food Direct Shipping Service
#501039
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